Info:Troubleshooting/pt
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| − | + | Este guia é a primeira coisa que deve olhar quando precisar de ajuda: | |
| − | * | + | * Problemas de login, botões que não funcionam, problemas na visualização. |
| − | * | + | * Problemas visualização de determinados elementos do jogo ( eventos, sensor phalanx, árvore de tecnoligia, mensagem, aliança, ... ). |
| − | * | + | * Páginas que não carregam, que não carregam correctamente ou carregam muito lentamente. |
| − | + | Por favor siga estas instruções passo por passo e depois escolha o passo Verde ou o Vermelho dependendo do sucesso. | |
| − | === | + | ===Passo 0=== |
| − | 1. | + | 1. Pressione a combinação de teclas CTRL + F5 na página afectada. |
| − | :* | + | :*Isto irá forçar o browser a recarregar a página actual. |
| − | === | + | ===Passo 1 - Se o Problema ficou resolvido=== |
| − | 1. | + | 1. Diverte-te e : "CTRL F5 resolve muito problemas" |
| + | |||
| + | |||
| + | Tradução em Progresso | ||
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| + | |||
| + | Translation in Progress | ||
===Step 2 - If the problem persists=== | ===Step 2 - If the problem persists=== | ||
Revision as of 20:08, 6 January 2011
Este guia é a primeira coisa que deve olhar quando precisar de ajuda:
- Problemas de login, botões que não funcionam, problemas na visualização.
- Problemas visualização de determinados elementos do jogo ( eventos, sensor phalanx, árvore de tecnoligia, mensagem, aliança, ... ).
- Páginas que não carregam, que não carregam correctamente ou carregam muito lentamente.
Por favor siga estas instruções passo por passo e depois escolha o passo Verde ou o Vermelho dependendo do sucesso.
Passo 0
1. Pressione a combinação de teclas CTRL + F5 na página afectada.
- Isto irá forçar o browser a recarregar a página actual.
Passo 1 - Se o Problema ficou resolvido
1. Diverte-te e : "CTRL F5 resolve muito problemas"
Tradução em Progresso
Translation in Progress
Step 2 - If the problem persists
1. If pages are not loading or loading extremly slow :
- Please check out, if other sites are accessible.
- Please check out, whether the startpage or your universe is generally accessible : << Serverstatus >>
- Please check out, whether the startpage or your universe is accessible from your computer : << How to ping a server >>
- Please check out the connection or the connection quality, especially for WLAN : << DSL Speedtest >>
2. If the problem still exists, please go to step 9.
Step 3 - If the problem persists
1. Clear cache and cookies : 2. Javascript and cookies must be enabled and set correctly : << Changing the security settings | H Security >>
- Check javascript : << JavaScript/JScript | H Security >>
- Check cookies : << Cookies | H Security >>
3. Please deactivate ALL addons, which includes Grease Monkey and Stylish. 4. Please deactivate popup blocker in your browser and set it correctly. 5. Close your browser, wait for a while and start it again.
Step 4 - If the problem persists
1. Restart your computer because of :
- This will delete various buffers in the operating system.
- Sometimes, the browser is not terminated properly - restarting can fix the problem.
Step 5 - If the problem is resolved
1. Update addons and activate them sequentially.
- Addons and skins are only available in support : << Tools, Scripts and Sims >>, please look there into the relevant thread.
Step 6 - If the problem persists
1. Please test a different browser on your computer.
- Internet Explorer / FireFox / Chrome / Opera / Safari.
Step 7 - If the problem persists
1. Please install a new browser from the list above on your computer and test it again.
- Chrome and Opera are recommended, especially for slow presentation speed.
Step 8 - If the problem is resolved
1. Problem with FireFox :
- Please uninstall all addons completely (uninstalling plugins is not necessary) an install them again.
2. Problem with Internet Explorer :
- Please update it to Internet Explorer 8!
3. Problem with Chrome :
- Please uninstall it and install it again.
4. Problem with Opera :
- Please uninstall it and install it again.
5. Generally :
- Please use the browser that works best with Ogame.
Step 9 - If the problem persists
1. If you installed a desktop firewall or Internet Security Suite :
- Disable this firewall - the firewall of windows is better and safer.
- Deactivate the virus scanner for testing purposes.
- Disable avaliable popup blocker, child protection filters and similar functions.
Step 10 - If the problem is resolved
1. Please only leave the Windows firewall enabled. 2. Configure the programs above correctly, so Ogame runs smoothly.
Step 11 - If the problem persists
1. Shut down all computer connected to the router ( Even those over WLAN ). 2. Shut down router, modem and switch for about 30sec. Some have a powerswitch, otherwise pull out the power cable. 3. Turn on the computer.
Step 12 - If the problem is resolved
1. Please check whether there are programs that may open simultaneously running on your computer.
Step 13 - If the problem persists
1. Please ask your friend to test your account for you.
- At best, he should use another Internet provider.
- Make sure to notify a Game Operator before doing this.
Step 14 - If the problem persists
1. Please visit Ogame Support Team for further help :
- First way to do that is via IRC in support channer #ogame-support - please join and wait for avaliable supporter to come and help you.
- Second way is via ticket here: << Ticket system >>
